Its main aim has been to ensure their customers stay open for business. Total QSR ensure that all of its engineers are trained to achieve this. This brings several challenges, as customers use a broad spectrum of catering equipment from many different countries and manufactures, frequent model changes and upgrades result in engineers carrying £40,000 of van stock on average. The need to carry such a large van stock enables a high first-time fix percentage.
Total QSR operate as a national company with over 50 members of staff, offering a range of services. Its catering engineers are the biggest arm of the company, completing reactive call-outs ranging from a three-hour to a five-day service level agreement, depending on how trade critical the piece of equipment is to the kitchen. In addition, they provide planned preventative maintenance plans and supply new equipment to customers.
The electrical team also complete compliance works; perform fixed wire, emergency light and portable appliance testing; and undertake any remedial works, alongside responding to reactive call-outs.
Currently there is a shortage of engineers within the industry and Total QSR have decided to impart the wisdom and experience of its current engineers onto new trainees, who work within our skilled teams while they get qualified. In developing the skill set of their own engineers, the objective is to ensure the quality of the workforce stays at a high level for years to come.
Total QSR are very proud to say they work alongside some of the highest performing restaurant brands in the country. These include Wagamama and the SSP Group, who predominantly operate in catering divisions of airports, railway stations and Centre Parcs. Moto, Welcome Break and Roadchef have also been of ours customers for over 15 years.
Sponsor of the Casual Restaurant of the Year Award